khelo baji's Privacy Policy

1. Introduction and Applicability

This privacy policy ("Policy") applies to the khelo baji platform. It describes what information we collect about you when you use our website, mobile application, and related services, how that information is processed, and what steps we take to protect your privacy.

By using khelo baji's services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions should be read together with this Policy, as both documents together form the legal basis of our relationship with you. This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh.

If you disagree with any part of this Policy, please stop using our platform. For any questions, you may contact our customer support team directly.

2. Data Collection

khelo baji collects your information in several ways. Some information is provided directly by you, while other information is collected automatically.

2.1 Information You Provide

When creating an account and using our services, you may provide the following information:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Payment-related information, such as bKash, Nagad, Rocket, or Upay account details
• Document details required for account verification
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following technical information is automatically recorded:

• IP address, browser type and version
• Device type, operating system, and screen resolution
• Date, time, and session duration of platform access
• Pages visited, game activity, and transaction history
• Referral source and navigation path

2.3 Information Collected via Third Parties

When third-party services are used for payment processing or identity verification, we may also receive relevant information from those parties. In such cases, the third party's own privacy policy also applies.

3. Purpose of Data Use

khelo baji uses your information only for specific, legitimate, and necessary purposes. Those purposes are detailed below:

3.1 Account Management and Service Delivery

• Creating and managing accounts and ensuring secure login
• Processing deposit and withdrawal transactions
• Running gaming and betting services smoothly
• Providing bonuses and promotional offers where applicable

3.2 Identity Verification and Fraud Prevention

• Conducting the Know Your Customer (KYC) process
• Detecting and preventing suspicious activity
• Ensuring account security and blocking unauthorized access
• Verifying the legitimacy of financial transactions

3.3 Customer Support and Communication

• Resolving your complaints and queries
• Sending important service-related notifications
• Keeping you informed about account activity

3.4 Service Improvement

• Reviewing user experience to improve the platform
• Identifying and resolving technical issues
• Testing and launching new features

4. Data Storage and Security

The security of your information is a top priority for khelo baji. We use industry-standard technical and organisational measures to keep your information secure.

4.1 Technical Security Measures

Our platform uses SSL encryption, which keeps all data exchanged between your browser and our servers encrypted. Sensitive payment-related information is protected through additional layers of encryption. Our systems undergo regular security audits.

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, financial transaction records may be retained for a specified period as required by applicable law.

4.3 Organisational Security

Only authorised staff can access your personal information, and they are contractually bound to maintain confidentiality. Data protection training is part of our team's ongoing responsibilities.

5. Sharing Data with Third Parties

khelo baji does not sell your personal information or transfer it to third parties for improper purposes. However, sharing data may be necessary in certain situations:

5.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management. These partners receive only the information necessary to carry out their designated tasks and are contractually bound to maintain confidentiality.

5.2 Legal Obligations

Disclosing information may be our legal duty under applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such cases, we will provide only the minimum information required.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. If such an event occurs, we will notify you in advance and the protections of this Policy will continue to apply.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies We Use

• Essential cookies: Required to maintain login status and for the core functionality of the site.
• Functional cookies: Help remember your preferences such as language and other settings.
• Analytics cookies: Used to monitor platform usage and improve our services.
• Security cookies: Used to detect fraud and ensure account security.

6.2 Cookie Control

Most cookies can be controlled or declined through your browser settings. However, disabling essential cookies may cause certain key site functions to not work properly.

7. User Rights

You have certain important rights regarding your personal information. khelo baji respects these rights fully.

7.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable timeframe.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your account, you have the right to request a correction. This can be done through account settings or via customer support.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing communications or other specific purposes. To raise such an objection, please contact our customer support.

If you wish to exercise these rights, please get in touch with us. We generally respond to requests within 30 business days. Company details can be found on our About Us page.

8. Minors

All khelo baji services are intended solely for individuals aged 21 or above. We do not intentionally collect information from anyone under the age of 21.

An age verification process is followed at the time of account creation. If we become aware that a minor's information has entered our system in any way, that information will be deleted immediately and the associated account will be closed. Detailed guidance on responsible gambling is available on our Responsible Gaming page.

If parents or guardians suspect that their underage child is using our platform, please notify our customer support immediately. We will take the necessary steps promptly.

9. Policy Changes

This privacy policy may be updated from time to time due to business needs, technological changes, or legal requirements. When changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes, we will send a notification to your registered email or mobile number. If you continue to use the platform after an updated version of this Policy is published, you will be considered to have accepted the revised Policy.

We recommend that you review this page regularly. The latest version of the Policy will always be available at this URL.

10. Contact

If you have any questions, comments, or requests regarding this privacy policy, please do not hesitate to contact us. Our dedicated customer support team is available 24 hours a day, 7 days a week in both Bengali and English.

For privacy-related requests, you may be required to provide certain information to verify your identity. For general queries, you can also visit our FAQ page.